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Study: How top brands use Twitter for customer service

Twitter is a channel that has been steadily growing in importance for brands and marketers. 99 of the top 100 brands, according to Interbrand’s list of the best global brands have an official presence...

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Are Indian #Brands Using Facebook Hashtags?

Facebook introduced searchable hashtags last month that help brands and users to track and participate in real-time conversations around particular topics or interests, similar to other social networks...

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